Our Reviews

The best buying experience we’ve had to date. We were able to do a lot of the pre-work before driving 40 minutes to the dealership. Once we got there, we were in and out in less than 1.5 hours. Joey was fantastic to work with (the guy in finance was great too - sorry I don’t remember your nam 😬)

oil change and washed truck went well

An excellent experience. Making the appointment was quick & easy, I used the myGMC to make the appointment. The appointment was the first routine maintenance for my truck. I arrived early, my truck & I were taken immediately, I also had an issue with a minor leak of a tire valve which I forgot to mention when I made the appointment, it was taken care too. The lounge was pleasant & had a few tables, I had my lunch while waiting. Robyn kept me apprised of progress throughout the process, even though it was quickly accomplished.

Oil change and vehicle heck was done quickly. Robyn also took time to help with light problem after work was done

Joe was great as a sales rep. He was professional and listened to my needs.

Service staff is exceptional from the moment you drive in and service is completed. Staff is friendly and always willing to go the extra mile to make sure your service experience is thorough and completed correctly the first time!

Our salesman Joey Davis did an excellent job! He was very helpful and answered any and all of our questions. He continued to help us with the educator discount and set us up with the GM app. He also helped us with the electronics on the new vehicle. My 2010 Ram did not have much in that area! I would definitely purchase another vehicle from Joey.

Great experience as always

Jamie was very helpful and got my vehicle done

Sean and Gabby were very helpful in going over the Canyon with all the panel electronics. The finance was a friendly person and understanding while going through that process.

Everything went like clockwork. Jamie does a fantastic job making sure his customers have a good experience.

my car wasn't fixed wright so i called on Thursday 5/22 they would not return my calls so i keep calling finally after 4pm on the 5/22 i got a hold of Jammie, he told me they could not look at the car until after Memorial day 9am 5/26 . so i payed out 2000.00 dollars to get my car fixed and it's still not fixed, which sucks

Great people to deal with great servicen

Jamie did a great job as always!

clean,friendly efficient

Excellent experience. Quick and easy oil change.

Service was very goog. Ill be back!

Great experience, everyone is so friendly, Really appreciate how helpful they were. I appreciate Andy for his help. Everyone is so proactive and delivering my family a beautiful truck!! I highly recommend!

Professional and fast service

Good

Awesome experience! Fast and easy. Joey is great. He is a no-nonsense salesman.

Wonderful service.

To be honest, we were in the market for the vehicle that we bought. We had already got a quote for a Chevy Tahoe from another dealership. Your sales person showed us the difference between the Tahoe and the suburban. Obviously the benefit of the more room. She was very patient as we were trading in two vehicles for one. So not only did your sales person help us make a great decision to buy a Chevy suburban, she also helped me order a new Chevy Silverado 2500. I’ve always used another dealership. But now we’re going to use yours. Thank you so much.

Robyn goes above and beyond and should be recognized for her helpfulness.

Friendly professional service

Shawn Weaver provided excellent service and helping to make the deal possible. Great salesman!

Always a pleasure!

I couldn’t be more pleased with the customer service and professionalism everyone at the dealership has willingly offered to help our family purchase our new vehicle. From sales to the finance department and general manager, everyone has been very welcoming, thorough and thoughtful during the entire purchase.

It great excellent service department

Handled my appiontment with professionalism. Even jumped on and extra item needed that wasn't planned and fixed it on the spot. Very much appreciated.

Very happy with the answers

Chris was great to work with.

Treated warmly by employees nice waiting area

Excellent experience

Gabby was amazing from the start! Not pushy, super knowledgeable & a great communicator.

Chris, the agent did an excellent job explaining the vehicle to me. I would definitely refer him to my friends. Thanks

Smooth process, Gabby(sales rep) did a great job getting all the documents together and making the deal go through smooth when we arrived at the dealership

Great job

Always courteous, friendly, treat you like family! The service department is thorough and respectful to the needs of the customer.

Scheduling with Kent is always a pleasure and very convenient. Wesley is very good at whatever service I need. Thank you!

Always knowledge and pleasant. Great customer service

Great experience buying my first new vehicle. Everybody made the experience top notch. Would definitely reccommend this dealership. The ceramicoat application on the interior was disappointing though, It's very obvious where spots were missed throughout, and there are obvious scuffs on the chrome trim next to the shifter on the drivers side, that was super disappointing to see these flaws on my new truck.

Could not ask for a better salesman outstanding

Na

Quick, affordable service!

I really appreciated the low pressure approach. I have walked out of a lot of places in my day because of high pressure people. Kristen is good at what she does y’all are lucky to have her. I appreciate her knowledge and attitude.

Always a pleasant experience

Great place to take you’re car to be serviced!

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In and out in a flash

Very professional

Service was completed in a timely manner

Took my Chevy bolt to have the tires rotated that was it nothing more nothing less and a great car

Awesome service… They took the time to listen. Had a mechanic even take a ride with me so they knew exactly what I was talking about.

Your staff is customer-oriented, knowledgeable and efficient

Great people and business

Everything was great and Shaun helped us find exactly what we were looking for

The sales rep Donna Osburn went above and beyond to help transition the sale while dealing with other customers at the same time. Appreciate her help with the purchase

I always have quick and friendly service.

Quick service with a smile. Very courteous.

Very friendly staff, always makes servicing a vehicle smooth and easy.

When we go to Chillicothe coughlin we always get amazing service. It doesn’t matter if it’s with service or the sales team. They are all so amazing down there.

Couldn’t have had a better experience. I will most definitely be doing business with them again.

Great good people and fast and easy

Joey Davis went above and beyond to find the Chevy Traverse that we wanted. He displayed excellent customer service and attention to detail. This is the 2nd vehicle we have purchased from him and highly recommend Joey Davis and this dealership to others.

I love going to Coughlin in Chillicothe. I like the experience dealing with service department Jamie Cottrill, and sale department Joey Davis.

Jamie provided great service!

Good service and advice

Quick and easy to make appointment and service time to complete.

This is my second vehicle that I purchased from this dealership. Everything went smooth, great customer service.

Prompt and courteous service for an oil change and tire rotation. When or after I left the tire light came on and service tire monitor message came on. I took it back in a couple days later when it didn’t clear and Jamie took the time to look at it and reset the system. A big thank you to Jamie

Chris Speakman and Jason Humphries are rock stars and represent the Coughlin name very well.

It was great ,short and sweet ! The salesman was awesome ! Thank You !

Great people

Thumbs up

Always efficient and effective service.

Was a good experience, just had to make 2 trips to get car fixed because the wrong thing was diagnosed

Courteous and quick. Love going to Coughlin!

Quick speedy service and reasonable pricing

Very professional

Very nice staff

They got me in on time for my apt. I had to do this on company time because there were no Saturday appointments. Completely my fault for waiting so late to schedule it. However my apt time was 8:30am and I didn’t leave there until almost 10am. Which I felt was a long time. When I drop my vehicle off on a Saturday and leave it. It’s usually within a half hour to 45 minutes and I am getting a call to come pick it up. So that was my only complaint. I felt it was a long wait.

Joey Davis was very helpful and informative.

Coughlin Chillicothe service department has always served our family well. this past week we had our daughters 2013 GMC Terrain in for standard oil change and tire rotation. Her windshield washer fluid was empty on arrival and our receipt said all work performed and all fluids topped off. However when she got home she told us it was not working so i checked and it was still empty. Not a huge deal but makes you wonder what other boxes are just being checked off without truly being completed. thank you.

Easy to schedule, service performed in short time!

Very friendly staff

Quality work and on time

WAS GREETED WITH SMILING FACES AFTER WRITE UP WAS OFFERED FREE COFFEE OR WATER DONE 45 MINUTES AND GOT A FREE CAR WASH

Air was not added to the tires. Windshield washer fluid was not added as the indicator that it was low came on the next day. There was also black grease left on the outside and inside of the drivers door.

I always receive courteous service.

Service was amazing and fast. They did a great job

One of our experience, very knowledgeable sales person

Good

Thanks service personnel are fantastic Jamie and Kent are great to deal with.

It took a lot more time than ever before to get the job done. 3hours. It normally only took about 1 hour, but I'll be back in the spring. See you then. LORD WILLING and the creeks don't rise.

My appointment was at 14:00 but we arrived around 13:30 and my wife and I decided to go eat at a local restaurant. We returned around 15:00 and the Service tech said he believed we were all ready to go, I walked over to my truck then back to the tech and said my truck hasn’t moved an inch since I dropped it off. After a few minutes he confirmed that it in fact was not done and I would have to wait. That is NOT a very professional way to conduct business.

It was one of the best car buying experiences I’ve ever had. Our salesperson was awesome!

No stress, to buy

Gabby was very friendly and easy to work and talk with. She did a thorough walk through of the new vehicle with all its features. She also informed me of a work related discount I was eligible for that I didn’t even realize. Absolutely satisfied with the professionalism and ease of buying my new truck. Will be back next time when we’re looking to buy another vehicle!

This service call was the third time I had to bring my vehicle back for the same service. I always received a somewhat flip attitude when I questioned what was the issue. The service rep would say not sure if it was a bad gasket or the mechanic didn't know what he was doing. I had to ask to have my oil change mileage changed. My vehicle had 4 oil changes since the end of May.

Cam was AWESOME, answered all my questions, guided us thru the process, and genuinely wanted to see were satisfied with our purchase.

I brought my car in to have the check engine light turned off so I can start my car at 7 a.m. in the winter to warm it before going to work. My appointment was at 10 a.m. and the car wasn't ready until 1:30 p.m., so I sat in the waiting area for 3 1/2 hours. For replacing a purge valve ($64.72) I was charged $370.27. It says they did a courtesy vehicle wash (not true) and a 27 point inspection, topped fluids, etc. etc. (doubtful). On the way home I discovered the - - - - check engine light is still on! Plus now there is something definitely wrong. Instead of idling when at a stop light, the car was bouncing up and down--very scary.

Very nice

All of the folks in sales and service are excellent. Except the young man that I dealt with. He was sarcastic and acted like I was gullible or dumb. Didn’t care for the way he acted from the beginning. I have had several interactions with Kent and Jamie. They are always professional and helpful. This individual made me want to take my service needs elsewhere.

The service guys were great.

Pleasant greeting when arrived & when finished.

I have purchased several vehicles from Coughlin. They always treat you fair and their service department has done a great job since they first came to town.

Excellent service as always

Kristen was a very knowledgeable sales associate, she reviewed the cars available and we think she made a great deal on the car of our choice. She was helpful and pleasant and actually acted interested in our business, something that we had not found at other dealerships.

Pleasant, and quick

Great job but didn't text me when it was done as requested

Workmanship was good but I thought the communication was bad. Had my vehicle from Monday to the followng tuesday and never got a call about when it might be done.

They were great. Joey was very knowledgeable and was able to get us in a truck we loved for the payment we wanted.

Great

Joey Davis was an excellent sales person.

John the first salesman didn’t get back with me.

Appointment on time, no issues to report. Great friendly knowledgeable staff!

Great experience

Timely manner

I went in for an oil change. I was in an out in a timely manner, which is always a plus! Service Advisor Jamie Cottrill is always Smiling, Super friendly and very helpful!!

Took the Buick in for the service. It was done with in an hour Great employees

I was kind of disappointed. There wasn’t much of a timeline given, and the process ended up taking hours longer than anticipated. The price I was given for my front breaks was almost double what I paid for my back breaks to be done at another dealership. Lastly, I had 2 small kids with me and it was freezing out that day. The “kids area” was tiny and didn’t have much to offer. I couldn’t get the tv to work and no one ever came to turn it on or ask if we wanted it on. I think what really aggravated me the most was when I inquired about a loaner or test driving something so I could go get lunch and take my kids somewhere, I was told there were no options. One salesman was nice enough to drive us to get lunch, but that didn’t help much in the grand scheme of 5 hours. I just wasn’t very impressed with the whole experience and consideration for customer convenience. Especially at a more expensive price.

The work was started at the appointment time, everything that was scheduled was completed and done well. The gentleman at the service was very helpful and nice.

Scheduling was easy and my service was completely quickly.

Everyone was kind and helpful

My sales person was great. Was able to answer all my questions. Knew his product well. Was very personable. I will definitely recommend him to anyone who is looking to purchase a vehicle.

Great

Every time I come to the dealership for service, I always have great service. Kent is very helpful in getting me into the garage for service that i need on my car. Wes the mechanic who usually works on my car is very helpful in letting me know exactly what needs to be done on my car. Also, if I need parts Tommy is great in ordering what I need for my car. I will always come to Coughlin for my service.

Joey was absolutely amazing. He was very professional and patient with us. He wasn’t pushy and did not hesitate to let us drive a completely different vehicle than what we can in for.

Everyone is very friendly and willing to help

Well for one it left a little better. Used oil on top of the transmission where they changed the filter. Had oil over the oil filter cap that holds the filter in and I smelled oil going down the road from where it was leaking from the fill cap where they didn't wipe it off

They were very professional and polite and prompt i would rather drive further and come here than go to the one in circleville ohio dealership

Joey was great to work with! He provided a wonderful experience from the get go. Highly recommend him.

Always get nothing but the best service

Jon Moore was AMAZING!!! Thank you all so very much!!

It was great

Done in an expected time. All was explained as to what was done. Pleasant atmosphere in the wait room and very clean.

All the guys are always so pleasant and conversational. It’s always a pleasant experience.

We have found Coughlin of Chillicothe’s staff excellent from the General Mgr Andy Gilbert, Service, parts dept. & sales excellent to work with. We especially are thankful for Kristen & Joey were super people to work with as we changed direction overnight and they had the versatility to accommodate us.

The customer service representative is always a warm and welcoming person. Service is quick. With previous vehicles I had used other dealers for services, none are polite and helpful as this location.

Tires and service went well and timely.

Typical Service rotate tires check all the fluids. It went OK and it was timely. Timely. Done

Great dealership very easy process from sales to finance everything was great the only thing is need to make sure you have coffee in stock that is just a joke awesome dealership

It started off rough, but it ended up really good. . The salesman and general manager were awesome.

Checked my spare noting that it only had 8 lbs of air.

Took my car there October 28th for an oil leak and a diagnostic on a noise in the front end. Took until December 4th for the oil leak. After that my car was kept until January 5th for the front end noise. They did not fix the front end noise. So they took my diagnostic fee deductible fee and oil dye fee but still didnt fix the problem.

Friendly and fast

All was good

Everything was done in a timely manner. Watched a little tv, then walked around talking to sales people and looking at new cars.

Jamie always goes above and beyond. Thank you.

They have bent over backwards to work my 2025 GMC in to get the running boards & skid plates put on the new truck as the parts came for it.

Jo Coleman was our salesman and he did an excellent job at getting us what we wanted.

Oil change

Always courteous always quick vehicle has always done in a timely manner

Jon was very helpful; followed up with communication and followed through with promises.

Chris Speakmas is wonderful. We all love him, trust him and we will always go to him. We love Coughlin dealership.

I scheduled three jobs (belt, brakes, alignment) and only two got completed. They had my car for over a day because I dropped it off the night before (they said they needed it for a full day). I went to pick it up and one task (the alignment wasn’t completed. While there was a conversation about whether or not I would have them do the alignment, when I dropped it off, I specifically said to please complete the alignment. There was a communication error on their part because it never got done. It was very frustrating to be told it didn’t get done and they wouldn’t have time to complete it then (an hour before closing). The excuse was that my task manager wasn’t in that day, so they didn’t know what to do?! A poor excuse for someone not picking up to phone to call me to clarify if there was any doubt as to what to do! Especially since I TOLD them I wanted it done AND it was on the paperwork they gave me to be done!! Not very professional in my opinion. Other than the frustration surrounding that because now I have to schedule another visit (I live 45 min away from the dealer and will have to go down to one vehicle again), the service itself seems to be high quality.

Friendly and fast service.

It was a very good experience. The salesman was very helpful and knowledgeable. The transaction was very easy.

They are very professional and treat you like your the only costume they have.

Airbag recall. In & out in about an hour. The coffee was good

No issues

We had scheduled a test drive. Tony confirmed the morning of and had the vehicle ready for us. He was very polite and explained the features of the vehicle. We are needing a car in the near future for our son and I will definitely contact Tony to help us.

My car’s maintenance was done in a timely manner, service staff friendly and helpful

Wonderful experience and help when added guidance was needed understanding technology of new vehicle. So very patient! Great full for Kristen going the extra mile several times over!

I got just what I wanted with no pressure to take what was available.

Very nice

This is my 4th purchase from Coughlin Chevrolet Chillicothe and my 2nd truck from Joe Coleman. The staff and service are excellent and very friendly. It’s really nice to be able to get great friendly service in your hometown.

Dealer has been unable to fix my new vehicle after multiple trips in.

Great

I think one of the biggest thing s about Coughlin Chevrolet Buick GMC of Chillicothe is everyone seems genuine and always has time for you; they really do seem to care about you. This was the 1st service on my new GMC 1500. Kent Artusi made scheduling super easy. I gave it a 5 star rating because it's a 5-star dealership management and staff from the General Mgr. Andy Gilbert, Tom Branscom Parts Mgr., Jason Humphries Sales Mgr., Shanna Hackworth Finance Mgr. to the people behind the scenes maintaining the facilities. And a big thanks to Kristen Castle & Joey Davis in narrowing down the selection and helping me with my purchase.

Very courteous and professional. Explained what services were provided and gave recommendations for future services.

Everything went well, changed oil rotated tires and 27 point inspection top off fluids checked for any codes or recalls.. Deal of the month at $69.95 plus tax.

N/a

Joey and Shanna are ALWAYS amazing to work with! Excellent customer service and always knowledgeable! I have purchased multiple vehicles from them! 10/10 recommend!!!

I was able to get an appointment last minute and everyone was very friendly.

Joe Coleman was excellent, was out side in 12 degrees helping me with a car pick

They did a great job!!!

I Purchased a new 2026 equinox. Kristen made my buying experience smooth and easy. Definitely would recommend and buy from them again.

Easy to schedule and performed work on time .

Joey made our experience seamless. He handled everything with speed and courtesy. Whole process was streamlined with an informative delivery visit

There have been a series of intermittent issues that began shortly after I bought the truck more than a year ago. It has only been a few days since this visit, but issues seem to have been resolved. The truck's systems are more stable than they have been for several months.

Everyone very polite.

Bought online from Joe who made the experience easy!

Very friendly

Awesome

All involved were very helpful and informative

Great Service!!

Got me the car I wanted. Peyton was friendly , helped me set up and understand the car and got me a fair price.

completely satisfied with the experience.

Always a great place with great customer service.

Always taken care of in a timely manner.Always a pleasant experience.

Kristen was easy to work with and made the experience great. 10/10 car buying experience.

Great job

Everyone was very professional and friendly. I'm happy with the new Silverado I purchased.

Joe Coleman went above and beyond to find and get the Chevrolet 2500 in the color and with the accessories I wanted. I highly recommend Coughlin of Chillicothe to any family and friends looking to purchase a new vehicle and to see Joe Coleman personally.

The service department employees are great! They seemed to care, understand, and were so polite!

Service advisor was excellent!

They were very timely on getting my SUV in for service. Nice nice man that signed me in. The lady that checked me out was good too. I will go back.

Joey Davis was very helpful. I'm definitely a repeat customer.

Truly professional

The salesman I had was fairly new, but he went above and beyond to answer any questions I had. He was very polite and attentive to my requests.

Good service

Very friendly, knowledgeable and honest.

Very helpful and wonderful to work with. They went above expectations to help with what we were looking for and to stick around our budget.I love my new car!

My experience at the dealership was very good, but unfortunately after I left the dealership I realized my issue had not been resolved. I made a phone call this morning and was sent to the service mgr, I left a voicemail and never received a return call.

Friendly people and the wait time was good.

Joey Davis was the BOMB! Kind, caring, considerate.

Great service as always. Courtesy and professional, quick thorough service

It went great and the employees at the service computers were great and had such great personalities and sense of humor! Really made it a fun experience

Jon Moore was a great and professional salesman. He made the transaction easy and accurate. I appreciated his periodic reach out to me that eventually encouraged me to buy. Shanna in finance was respectful and clear.

great people to deal with

Very good. Clean place friendly salesman. We had not planned on purchasing on this dad but we ended up going for it. Joey our salesman was amazing. Very nice and let us make our own decision without trying g to over sell us.

always a great place to have my car worked on

Excellent experience. Joey was great to work with.

The best buying experience we’ve had to date. We were able to do a lot of the pre-work before driving 40 minutes to the dealership. Once we got there, we were in and out in less than 1.5 hours. Joey was fantastic to work with (the guy in finance was great too - sorry I don’t remember your nam 😬)

Service rep, Kent, was great! He kept me informed and got my appointment quickly.

Amazing salesperson, amazing dealership. Very clean, very good experience

Always a great experience!

This is my third purchase I have made with Coughlan - Chillicothe and I am well pleased with all three vehicles!

Everything was quickly and professionally done!

Terrible communication. Worst visit I’ve had there. Just being honest.